Forgotten Password Request
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To reset your WestGrid password or certificate, please fill in the form below and click on the "Password Reset Request" button.

If you remember your WestGrid password and just want to change it, please log into this website and select "Change Password" from the main menu.

If you don't remember your WestGrid password, you can use this password reset page only if you have 3 security questions on file with WestGrid. If you don't have any security questions registed with WestGrid, please contact for assistance to reset your password.

An email will be sent to your primary email address with instructions on how to choose a new password.

Your CCI below has three letters, a dash, and three numbers (e.g., "abc-123"). If you don't remember your CCI, you can get it by logging into the Compute Canada Database website.

WestGrid username:
Compute Canada Identifier (CCI):
Enter the five letters from the image below

Can't read the image?

For assistance with your account, please send a message to

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